Website: Our website address is: https://abundanceoccupationaltherapy.com.
ABN: 22659062067
NDIS Privacy Policy and Notice
Thank you for reviewing our Privacy Policy and Notice.
Our Commitment to Your Privacy
We value your privacy and are dedicated to protecting it in all interactions. This Policy and Notice detail:
The types of personal information we gather from you.
The methods we use to collect, store, utilize, and disclose your personal information while providing our services.
Privacy and the National Disability Insurance Scheme
We recognize privacy as a fundamental human right, especially for individuals with disabilities. This right encompasses the collection, usage, and sharing of personal information regarding the services they receive.
As part of our compliance with the NDIS Code of Conduct (2019), we ensure:
- The privacy of all individuals receiving support and services from us and our staff is respected and protected.
- Health information is managed in line with relevant privacy laws.
This Policy and Notice are provided to educate and inform our clients and staff about our privacy obligations.
Respecting Your Privacy and Dignity.
Beyond legal obligations, we prioritize delivering services in a manner that respects your personal dignity and privacy. This includes:
- Seeking your consent before performing procedures involving physical touch or personal space invasion.
- Providing timely services to avoid discomfort, such as ensuring prompt access to restroom facilities.
- Considering your personal needs, like your rights to privacy for showering and dressing.
Scope of This Policy and Notice
This Policy and Notice explain:
- The types of personal information we collect and maintain, including audio and visual recordings.
- The reasons we retain this information.
Who has access to this information. - How we secure your information.
- How we use your information.
- How you can access and correct your information.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Policy and Notice are aligned with these laws and the NDIS Code.
Access to the Policy
You can obtain a hard copy of this Policy for free at our reception area or request a PDF copy via email from abundance.ot@gmail.com
Definitions
In this document, “clients” or “you” refers to current and former clients, as well as individuals inquiring about our products and services.
Types of Personal Information We Collect
“Personal information” includes data about an individual whose identity is evident or can be reasonably determined. We may collect:
- Names, ages, dates of birth, genders, and other identifying details.
- Medicare and health insurance information.
Medical, developmental, ethnic, cultural, and social histories. - Disability, impairment, and health-related information.
- Family histories relevant to our services.
- Work and education histories.
- Hobbies, interests, and activities.
- Financial information regarding payment capabilities.
- NDIS-related details.
- Communication records and web browser details.
- For sensitive health information, we will seek your explicit consent.
How We Collect Personal Information
We collect personal information through various means, including:
- Telephone calls.
- Our website and online services.
- Social media interactions.
- Client questionnaires.
- Written correspondence and reports.
- Emails, SMS, and other electronic communications.
- Face-to-face and electronic interviews.
- Audio and visual recordings.
We ensure that consent for using your personal information is opt-in, affirmative, and freely given. You can withdraw consent at any time by contacting us.
Sources of Personal Information
We primarily collect information directly from clients or their authorized representatives (e.g., parents, carers, guardians). In some cases, we may need to gather information from other sources relevant to a client’s situation. When this occurs, we will inform you of the collection and its context.
When you provide information about others, we rely on you to have obtained their prior consent.
Purpose of Collecting Personal Information
We collect personal information to:
- Deliver, review, and improve our allied health services.
- Manage our business administratively.
- Fulfill legal, regulatory, and professional obligations.
- Handle billing and payment processes.
- Facilitate communication among healthcare providers.
- Discuss matters with insurers and other relevant parties.
- Ensure security and workplace safety.
- Occasionally, we may use your personal information (excluding sensitive health information) to offer you updates or promotions related to our services. Consent for such communications will be opt-in.
Anonymity and Pseudonymity
Due to the nature of our services, we cannot provide them to individuals who wish to remain anonymous or use pseudonyms.
Access to Your Personal Information
Access to your personal information is limited to:
- Our directors and owners.
- Employed or contracted professional and administrative staff.
- Third-party advisors and service providers.
- Medicare, private health insurers, and our insurers.
- The National Disability Insurance Agency and its agents.
We do not rent, sell, or trade your personal information without your consent, except as required by law or for enforcement-related activities.
Data Security and Retention
We employ reasonable measures to protect your personal information from unauthorized access, modification, disclosure, misuse, or loss. This includes compliance with mandatory reporting laws.
Personal data is securely stored in our practice management system or cloud drive, accessible only to authorized staff. When no longer needed, we take steps to destroy or de-identify your information, subject to legal obligations.
Access and Correction of Information
You have the right to access and correct your personal information. If you believe the information we hold is inaccurate, out-of-date, or misleading, please contact us to request a correction.
Overseas Disclosure
Your personal information may be disclosed to overseas recipients, such as IT service providers. We take reasonable steps to ensure these recipients comply with the Australian Privacy Principles.
Newsletters and Updates
If you subscribe to our newsletters or updates, we will use your contact details to provide these services. You can opt-out at any time.
Webinars, Seminars, and Courses
We may offer educational events. Your registration data will be used to manage and present these events.
Social Media Plug-ins
Our website includes social media plug-ins. These platforms may collect and process information about your visit for their purposes.
Cookies
We use cookies to enhance website functionality and analyze usage. You will be informed about cookie usage when visiting our website.
Complaints and Privacy Rights
If you believe your privacy has been violated, you can lodge a complaint with our director Melanie Williamson at abundance.ot@gmail.com or the Office of the Australian Information Commissioner.
Further Information
For any questions or concerns about this Policy, please contact us at abundance.ot@gmail.com More details on the Privacy Act 1988 (Cth) are available on the Office of the Australian Information Commissioner’s website.
This Policy and Notice do not replace our legal obligations and are subject to applicable laws.
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